Refund and Return Policy

Last updated: February 12, 2025

Thank you for shopping at Sterilized Substrates. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Refund and Return Policy for more details.

1. Returns

We accept returns of unused and unopened products within [insert number of days, e.g., 30 days] from the date of purchase. To be eligible for a return:

• The product must be in its original condition and packaging.
• You must provide proof of purchase (order number or receipt).

To initiate a return, please contact us at info@sterilizedsubstrates.com with your order details. We will provide you with instructions for returning your item.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, we will process your refund to the original payment method. Please note that it may take several days for the refund to appear on your account, depending on your payment provider.

• Shipping costs are non-refundable.
• Any duties or taxes on international orders are non-refundable.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [insert number of days, e.g., 7 days] of receiving the product. We will either replace the item or issue a full refund, including any shipping costs, as per your preference.

Please send us photos of the damaged or defective product and the packaging it came in for faster processing.

4. Non-Returnable Items

Certain items are non-returnable, including:

• Products that have been used or opened.
• Gift cards.
• Downloadable software products.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the item you’d like to receive.

6. Shipping Costs for Returns

You will be responsible for paying your own shipping costs for returning your item, unless the item was defective or damaged. Shipping costs are non-refundable.

7. Contact Us

If you have any questions about our Refund and Return Policy or need assistance, please contact us:

Sterilized Substrates