Shipping Policy

Last updated: February 12, 2025

Thank you for shopping at Sterilized Substrates! We strive to ensure that your products are delivered in a timely and efficient manner. Please read our Shipping Policy for detailed information about our shipping process.

1. Shipping Methods and Delivery Time

We offer various shipping methods to suit your needs. Delivery times vary depending on the shipping method selected and the destination.

• Standard Shipping: Typically arrives within [insert number of days, e.g., 5-7 business days].
• Expedited Shipping: Typically arrives within [insert number of days, e.g., 2-3 business days].
• International Shipping: Delivery times vary by destination and customs processing. Generally, international orders may take [insert number of days, e.g., 7-21 days] to arrive.

Please note that delivery times are estimates and may vary based on factors such as location, weather, or customs processing.

2. Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and the delivery destination. You will be able to view your shipping costs before completing your purchase.

We occasionally offer free shipping promotions. Please check our website for any current offers.

3. Order Processing

Orders are processed and shipped within [insert number of business days, e.g., 1-2 business days] of receiving your order. Orders placed on weekends or holidays will be processed the next business day.

You will receive a confirmation email once your order has been shipped, which will include tracking information (if available).

4. International Shipping

We offer international shipping to select countries. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

• Shipping times may vary based on the destination country.
• Customs regulations may delay the delivery of your order, and we cannot be responsible for any customs fees or delays.

5. Shipping Restrictions

• We currently do not ship to P.O. Boxes or APO/FPO addresses.
• Some regions or countries may have shipping restrictions or additional fees.

6. Missing or Lost Packages

If your package is lost or delayed in transit, please contact us immediately. We will assist in tracking down the package, but we are not responsible for lost or stolen items once they are marked as delivered by the carrier.

7. Incorrect Shipping Information

Please ensure that the shipping address you provide at checkout is correct. We are not responsible for any delays, lost shipments, or additional charges that result from incorrect shipping information provided by the customer.

8. Contact Us

If you have any questions regarding shipping or need assistance with your order, please contact us:

Sterilized Substrates